Refining values in insurance 2014

We were invited to assist an established and highly successful Lloyds insurance syndicate to define its core competencies and behaviours, and refine company values.

We undertook extensive employee research based on in-depth interviews and focus groups to define the competencies, and provided behavioural definitions of these. We also collected data about the present and future aspirational culture, and refined the values to capture the very real strengths of the culture and the one missing ingredient required for future business growth and success.

The results were presented to the Executive Committee who signed off the defined behaviours and values. These are now included in performance management, resourcing, and other people processes.